Question 1

How do I know if Email Counselling would be a right for my Private Practice?

Accepted Answer

It is important question to ask yourself if email counselling would be a good fit for your and your clients before investing your time, money and energy in professional specialist training. I have devised a simple self-assessment that has 9 multiple choice questions to give you a score to help you decide. Take this 3-minute self-assessment designed for qualified counsellors HERE.

Question 2

What does the training process involve at ECA?

Accepted Answer

When studying for the Professional Certificate in Email Counselling you'll get live workshops, group supervision and personalised tutor feedback.You'll also get access to specialist learning materials that are recorded to access and study at times that suit you. This allows for flexibility while ensuring you stay on track with guided module completion dates.This flexible structure allows participants to adapt their learning to their individual schedules while receiving support tailored to their needs.To find out more download your copy of the prospectus HERE.

Question 3

Are ECA courses endorsed?

Accepted Answer

Yes, The National Counselling and Psychology Society (NCPS) have awarded ECA training quality check status. ECA training is also mapped to the BACP Competence Framework for Online Counselling. Counselling registration bodies recognise the need for specialist email counselling training.

Question 4

How do I find supervision for email counselling?

Accepted Answer

ECA offers group supervision with a specific focus on email counselling. This is offered throughout your training to support you with your case studies and training.

After completing your course there's the option to join a closed supervision group, places are limited and offered exclusively to graduates of ECA courses.

Question 5

Do I need to do training to offer Email Counselling?

Accepted Answer

Yes, counselling registration bodies recognise the need for specialist training. NCPS have awarded ECA training quality check status. ECA training is also mapped to the BACP Competence Framework for Online Counselling.

Atempting to offer email counselling without specialist training will get you into some very choppy waters, as you will not be covered by your insurance.

It's also a very different way of working which requires specialist supervision, differences in your contract (boundaries, data protection, suicide/crisis situations), and training/experience on how to work with a time delay without visual/auditory cues, as well as manage challenge and ruptures in written sessions.

Question 6

Is there a course prospectus for Email Counselling Academy?

Accepted Answer

Yes there certainly is. The course prospectus for the Professional Certificate in Email Counselling will help you learn more about the course and what to expect, including live workshop dates and course fees. The next cohort will start in 2027, applications open in September 2026. You can request instant access to the new prospectus for 2027 here.